We know that it is not always easy to shop online, and we love happy customers. If you’d like to return a product that you have bought from us, you are free to do so. We only ask that you send the goods back within 30 days of the purchase date and make sure they are returned with their original tags and packaging. Here is what you can do to receive a refund.
- Reach us through our contact form to receive the instructions and start your refund process. Remember to mention your order number.
- Prepare your package. Items must be returned in their original packaging. A worn, damaged, or soiled product will not be refunded.
- Once we receive the shipment and inspected your item, you’ll be refunded on your original payment method.
- We highly recommend that you ship using a tracked shipping to ensure your items reach us. Otherwise, we are unable to offer a refund.
It happens, and we’re here to help. If you have not received your items, you can reach us through our contact form with your order number to get information and let us know how we can solve the problem.
- If your items were lost in the mail, we will send you the replacement items free of charge.
- If your postage has returned to us due to incorrect address, you have 45 days to have them shipped to the correct location. Unfortunately, we cannot cover the shipment costs in this case. If you do not claim your item within this time limit, we will donate it to a charity of our choice.
Please note that items marked as delivered by the carrier are not eligible for a replacement.